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2019 Residential Revaluation

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1. What authority does the city have to conduct a revaluation?

Wisconsin Law requires market value assessments of all property. The City of Brookfield Assessor’s Office is revaluing to keep pace with changes in the market. During a revaluation, all assessments are examined and adjustments are made when necessary to guarantee that all property is assessed at market value. This assures that taxes are distributed equitably and uniformly.

2. What is the assessor’s role?

The assessor is a State certified individual whose duties are to discover, list and place a value on all taxable property in the city, in a uniform manner. The assessor is not involved in the collection of taxes.

3. What information does your office use to determine assessments?

Assessors consider information from many sources to determine your assessment including:

• Comparable property sales, including recent arm’s-length sale(s) of comparable properties
• Current construction costs
• Improvements to property
• Location
• Depreciation
• Legal restrictions (ex: zoning ordinances)
• General economic changes in the community

4. What is market value?

The most probable price which a property should bring in a competitive and open market under all conditions requisite to a fair sale, the buyer and seller each acting prudently and knowledgeably, and assuming the price is not affected by undue stimulus. Implicit in this definition is the consummation of a sale as of a specified date and the passing of title from seller to buyer under conditions whereby:

1.   Buyer and seller are typically motivated
2.   Both parties are well informed or well advised, and acting in what they consider their own best interests
3.   A reasonable time is allowed for exposure in the open market
4.   Payment is made in terms of cash in U.S.dollars or in terms of financial arrangements comparable thereto
5.   The price represents the normal consideration for the property sold unaffected by special or creative financing

5. Can the assessment on my property be changed even if the assessor has not been inside my property?

Yes. We have property records for each property. We update our records whenever permits are taken on your property. If there are no recent permits, we assume our records are still accurate. If you want to check what our records indicate, please contact our assessment staff to review your property record card.

6. Do all assessments change at the same rate?

No. Several factors can affect the rate of change such as:

• Location
• style of property
• age
• condition
• square footage
• number of bedrooms and bathrooms

7. How do I know if my assessment is correct?

We strongly recommend that you first talk with assessment staff. During this informal session you can learn how your assessment was made, what factors were considered, and what type of records are kept regarding your property.

8. What if I disagree with my assessment?

The next step is to file an objection with the Municipal Clerk. Your objection must be written and must be filed on or before the date specified on the notice. When you receive your tax bill in December, it is too late to file an objection. Paying your taxes under protest does not constitute an assessment objection unless you have first filed an appeal with the Board of Review.

9. What is the Board of Review?

The Board of Review is a citizen panel, appointed by the Mayor. It is the Board's duty to hear evidence by the taxpayer and the assessor and to decide if the assessment is correct.

10. What evidence do I need to present to the Board of Review?

State law puts the burden of proof on the property owner to show that the assessment is incorrect. Keep in mind that your evidence must be strong enough to prove that the assessor's value is incorrect. Only relevant testimony given at the hearing will be considered by the Board. STATING THAT PROPERTY TAXES ARE TOO HIGH IS NOT RELEVANT TESTIMONY. You should establish in your own mind what you think your property is worth. The best evidence for this would be recent sales prices for properties similar to yours. The closer in proximity and similarity, the better the evidence. Another type of evidence is oral testimony from a witness who has made a recent appraisal of your property.

11. Does the Board of Review have the final say?

No. If you do not agree with the Board of Review decision, the next step is an appeal to the Circuit Court.

12. How do I appeal my assessment to court?

An appeal to the circuit court must be made within 90 days after notification of the decision of the Board of Review. The court will make a decision based solely on the testimony that was presented to the Board of Review. When your case goes before the circuit court, the court will review the record that was created at your Board of Review hearing and make its decision.

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Assessor

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1. Is property and assessment information available online?

Yes, use the hyperlink and follow the attached instructions.

How to use the web map

Interactive web map

2. How do I change my tax bill mailing address?

We ask for this type of change in writing. 

Via US Mail to: Assessor’s Office 2000 N Calhoun Rd Brookfield, WI 53005

Via email to: assessor@ci.brookfield.wi.us

In person: Assessor’s office located in City Hall

3. How do I correct/delete names on my tax bill?

Any name changes due to marriage/divorce/death must be handled with a document filed with Waukesha County Register of Deeds office, located at: 515 W Moreland Blvd Waukesha, WI 53188.

(website: Waukesha County)  

4. How do I claim Homestead Tax Credit?

See the Department of Revenue website.

DOR Website

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City Attorney

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1. What is the distinction between the District Attorney, the City Attorney, and the City Prosecutor?

Generally, the District Attorney prosecutes criminal matters under the state statutes at circuit court in Waukesha County. The City Attorney provides legal services to the City officials and staff. The City Prosecutor prosecutes municipal ordinance violations in the City's municipal court.

2. Does the City Attorney deal with municipal ordinance citations in municipal court?

No, the City Prosecutor represents the City of Brookfield in Municipal Court.  You will need to appear in court on your scheduled court date to speak with the City Prosecutor.  Check in begins at 5:00 p.m.

3. Are municipal violations criminal matters?

No. Municipal ordinance violations are civil forfeiture actions, not criminal matters.

4. Do I need a lawyer in municipal court?

No, you do not. You are entitled to a lawyer at your own expense, but most municipal defendants appear without one. Public defenders are not appointed in noncriminal matters in municipal court.

5. What if I plead not guilty to a municipal ordinance violation?

You will be given a trial date. Prior to the trial, you have the opportunity to discuss the case with the City Prosecutor and attempt to reach resolution. The best time to talk to the City Prosecutor about your trial would be one hour before the trial begins in the courtroom. You may also call the City Prosecutor at the number listed before your trial date.

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City of Brookfield General Information

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1. Business Hours & Holidays

Hours of Operation

City hall is closed

• January 1st
• July 4th 
• Thanksgiving day and the Friday after
• Christmas Eve day and Christmas day
• New Year’s eve day at noon - Finance Department Only
• If any of these days fall on a Saturday, then closed on the Friday before and Sunday, then closed on Monday
  
  

2. When is the Recycling Center open?

April thru the end of November, the Recycling Center is open on Tuesdays and Thursdays from 1:00-7:00 p.m. and Saturdays from 8:00 a.m. - 5:00 p.m. year round.

3. Does a person need a bicycle license?

Yes. Municipal Ordinance 10.16.010 License Required: "No person shall operate a bicycle, as defined in Section 340.01(5), Wisconsin Statutes, upon any public highway within the City without first obtaining a license as provided in this chapter." Residents of the City of Brookfield may obtain a bike license at the City of Brookfield Police Department. They may either print the form below or fill out the form at the Police Department Lobby. The fee for obtaining a bike license is $6.00. Print Form

4. How do I obtain a Dog License?

Licenses are available at City Hall. More information and application form is available on line or in the Winter City Newsletter. More information and application form...

5. Who do I call for a stray dog or cat?

Call the Elmbrook Humane Society at (262) 782-9261. More...

6. Who do I call if the trash was not picked up?

Call GFL at (262) 367-6040.

More information...

7. How do I apply for a Block Party Permit?

See attached document. For your convenience this form may be downloaded and mailed in. Please provide an email address on the application for the receipt to be sent once the permit is processed. Block Party Permit Form

8. What rules do solicitors have to follow?

This is a list of rules that solicitors must follow. Rules

9. When is Trick or Treat?

Trick or Treat is always on Halloween Day (October 31st) from 5:00 pm., to 7:30 pm.

10. You can't sell it and you can't give it away either!

Many business celebrations (grand openings, anniversaries, holiday celebrations, spa
parties, customer appreciation events, etc.) that serve alcohol to their customers are doing so
illegally under state law.

Important Information

11. What happened to the video and audio for meetings?

Section 508 of the Rehabilitation Act and the Americans with Disabilities Act require the City’s website to be accessible to people with disabilities and comply with WCAG 2.0 AA standards. The City has made significant changes to its agendas, minutes, and other posted content to the website to comply with these laws.  However, due to budget and staffing constraints, the City is unable to post fully accessible video and audio recordings to its website.  Accordingly, the City has discontinued visually recording Plan Commission and Common Council meetings and have removed past videos from the website.  Meetings of the Common Council, Plan Commission, and Legislative and Licensing Committee meetings will continue to be audio recorded, but will not be posted to the website.  If you wish to obtain an audio recording or a past video recording, please contact the City Clerk at 262-782-9650 or luedtke@ci.brookfield.wi.us.  

Any person who has a qualifying disability as defined by the Americans with Disabilities Act and their disability requires the materials to be provided to them in an accessible format should notify the City Clerk of any accommodation requests along with the request for materials. The City will make all reasonable modifications to the documents to comply with the records request, but will not take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

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Community Development

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1. When does the Plan Commission meet?

Schedule of Plan Commission and Plan Review Board meetings. More...

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Election Information

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1. What time are the polling places open on Election Day?

7:00 a.m. to 8:00 p.m.
Names and addresses of polling places...

2. How do I register to vote in Brookfield?

Follow the link. More information on how to register to vote...

3. What should I do to receive an absentee ballot?

Follow the link below.
To receive an absentee ballot...

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Engineering

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1. When will my street be repaved?

The City has a five year plan for repaving streets based on their condition. See map. If your street is not on the map, then it is not scheduled for repaving in the next five years. Paving Map

2. When will we get water?

The City has a five year plan for installing water main in streets. See map. If your street is not on the map, then it is not scheduled for installation of a water main in the next five years. Water Main Map

3. Does the City assess for roadwork?

The City does not typically assess for roadwork. Generally the City uses general taxes to repair, resurface or reconstruct roadways. Certain elements of road improvements in commercial or industrial areas have been assessed on rare occasions.

4. Pathways

Frequently Asked Questions Regarding Pathways FAQs Document

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Finance

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1. How do I get a copy of my tax bill?

For questions regarding your property tax bill, please call the Treasurer's Office at 262-796-6640. Copies of paid property tax bills are available online by clicking on the Tax Bill Information link and following the onscreen search instructions.

2. I am moving - what do I need to do to close out my tax or utility bill?

The City does not perform final readings for utility bills for sales of property; buyers and sellers should have the utility charges prorated as part of the closing process.  If you are currently on the Automatic Payment program please notify the Accounting office in writing to ensure that your utility account is removed from direct debit, and the bill is mailed to the correct address.  If you utilize the City’s online payment option through PSN, for auto pay please make sure to go online and cancel your recurring payments.  If an installment remains due on a property tax bill, contact the Waukesha County Treasurer for payment options.  If a parcel is sold, the address change for property tax bills is processed as part of recording the change in ownership of a parcel – no additional action is needed.  Changes in mailing addresses for property tax bills not connected with a change in ownership, should be sent to the Assessor’s office at City Hall.  Changes in mailing addresses for utility bills not connected with a change in ownership should be sent to the Accounting department at City Hall or Finance Email.

3. Where/how do I pay my property tax bill?

Payment types accepted by the City in the Treasurer’s Office, include cash or check.  Payments may be made in person at the Treasurer’s Office in City Hall, Monday through Friday, 8:00 a.m. to 5:00 p.m. until January 31^st.  Payments can also be made at one of the four Tri-City Bank branches located in Brookfield during the Tax Collection period.  You can find information regarding Tri City collection hours on the tax insert enclosed with the bill, or look on the News and Announcements page starting in early December.  In addition, a Payment Drop Box is located in the east parking lot at Brookfield City Hall, adjacent to Brookfield Central High School.  Mailed payments are encouraged and should be MAILED EARLY.  A return envelope is enclosed with your tax bill for your convenience.  Please note: The West Allis PO Box on the return envelope is correct, because it is the location of our bank’s processing center.  Any payments that are being mailed without the remittance portion should be mailed directly to 2000 N Calhoun Rd, Brookfield, WI 53005.  Please include the tax key number on the check.  Credit card and electronic check payments are available for real estate tax bills only, through the City of Brookfield website.  Click on the "Payments" link on the home page and follow the onscreen instructions.  Credit card transactions are subject to a 2.39% fee, with a $1.50 minimum transaction fee.  Electronic check transactions are $1.50 per eCheck, $10 for transactions $10,000 or greater.  Taxpayers have the choice of paying in full or paying in 2 installments. Should you choose to pay in installments, the 1^st installment is due to the City of Brookfield by January 31^st.  The 2^nd installment is due to the Waukesha County Treasurer by July 31^st.  Please mail or deliver all real estate tax bill payments made after January 31^st, including 2^nd installment payments directly to: Waukesha County Treasurer, 515 Moreland Blvd, Room 148 Waukesha, WI 53188 Phone: (262) 548-7029 Fax: (262) 896-8037 or click on the following link to Pay Your Taxes Online.

4. When will the property tax bills be mailed?

The property tax bills are typically mailed around December 10^th each year, following the adoption of the annual City Budget.

5. Where do I pay my water/sewer bill?

Utility bill payments can be made online with an electronic check or credit card. Otherwise, payments can be mailed, placed in the drop box located in the east parking lot adjacent to Brookfield Central High School, or in person in the Treasurer's Office at City Hall, 2000 N. Calhoun Road from 8:00 a.m. to 5:00 p.m. Monday through Friday. Bills are mailed quarterly and become due in the months of January, April, July and October.

6. How do I get a credit for water used for sprinkling my lawn or landscaping that does not go into the sanitary sewer system?

Sewer volume charges for metered residential customers are based on actual metered water flows for the first, second and fourth calendar quarters. The third calendar quarter’s sewer volume charge (summer quarter) is based on the actual metered water flow for said quarter, or the calculated average of the three previous quarters, using whichever is less. A minimum calculated average of 8,000 gallons is required for the average to be used for the third quarter. This credit will be given automatically to all residential customers.

Residential customers who have extensive outdoor water usage in early spring, late summer or fall may wish to install a sewer-deduct meter at their cost to measure “non-sewer” usage. Customers wishing to do this must call the Accounting Department at (262) 796-6661 or Finance Email to obtain an application form. Once the deduct meter is installed and inspected, sewer volume charges will be based on the consumption from the primary meter less the consumption from the deduct meter and not the calculated average as outlined above.

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Fire - COVID-19

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1. Does the fire department accept any food donations?

As much as we greatly appreciate the gesture, we are unable to accept any food donations at the City of Brookfield Fire Department.  This includes candies, cookies, cupcakes, pizza, subs, coffee, soda, gift cards, discounts, etc.  Even though we are unable to accept these donations, we would still like to thank you for thinking of our firefighters and paramedics. Please do not interpret this message as ungrateful, for we are humbled beyond words at the outpouring of encouragement and support during this pandemic.

Instead, please offer any discounts, gift cards, food or beverages to the families who are struggling to feed their children, the older generation, the self-employed, or to anyone else who is suffering financially from COVID-19 measures.

Thank for your continued support.

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Fire - General Information

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1. What is the City of Brookfield's Burning Ordinance and Guidance?

BURNING REGULATED

NO burning of

• Garbage
• Toxic materials or substances
• Flammable liquids
• Open areas of grass, woods, brush or similar materials
• Any material required to be recycled by law
• Plastics, rubber, leather, oil or petroleum-based materials
• Chemically treated, painted or stained wood
• Asphalt or asphalt containing materials

OPEN BURNING CONDITIONS for YARD WASTE

Open burning of yard waste shall ONLY occur

• Tuesdays, Thursdays, and Saturdays 
• In the months of April, May, October and November 
• Between the hours of 12 pm (noon) and 6 pm
• If burning piles are no larger than 5 feet in diameter and 2 feet high
• Pile must be located 25 feet from the front lot line and 15 feet from the side and 10 feet from the rear lot line
• If the person conducting the burning is 18 years of age or older and must be in attendance of the fire at all times 
• With adequate fire extinguishing equipment present – garden hose or fire extinguisher available and ready to use

Open burning of yard waste shall NOT occur

• In ditches or roadways
• When the wind velocity exceeds 10 mph
• On the City of Brookfield’s official Trick or Treat day
• On days when the fire danger, as determined by the Wisconsin Department of Natural Resources, is HIGH, VERY HIGH or EXTREME.
• Days where the air quality index in Waukesha County is 100 or greater
• Days when an air quality notice for Waukesha County has been issued
• In a burn barrel

RECREATIONAL FIRES

Recreational Fires shall ONLY occur

• During the hours of 12 pm (noon) and 11 pm
• In an outdoor fire pit or fire pit constructed of metal or masonry that is installed and used to the manufacturer’s recommendations OR in an Underwriters Laboratory (UL) listed natural gas or propane fireplace with a maximum size shall be no more than 36 inches in diameter or 7 feet square.  Above ground fire pits shall have a non-tipping base, screen enclosure and covered top
• If the fire pit or fireplace is:
  A minimum of 10 feet from any building, structure or combustible landscaping.
  A minimum of 20 feet away from property lines, wood fencing, utility poles, overhead wires or pile of combustible materials.
       A minimum of 50 feet away from any flammable or combustible liquid container.
• Using dry, clean wood or manufactured fire log materials
• If the person conducting the burning is 18 years of age or older and must be in attendance of the fire at all times
• With adequate fire extinguishing equipment present – garden hose or fire extinguisher available and ready to us

Recreational Fires shall NOT occur

• On days when the fire danger, as determined by the Wisconsin Department of Natural Resources, is HIGH, VERY HIGH or EXTREME.

USE OF COOKING GRILLS IN MULTIFAMILY HOUSING

The State of Wisconsin has adopted the NFPA 1 (2012) Fire Prevention Code, which restricts the use of cooking grills for residential multi-family buildings (those with three or more units).

Here are a few key highlights from that code for cooking equipment:

• Grills CANNOT be used OR stored with fuel attached on balconies.
• Fuel tanks cannot be stored inside residential multi-family buildings, which includes basements, garages or shared common areas.
• Grills cannot be used inside a garage, under any overhang portion of a building or within ten (10) feet of any structure when on the ground floors.
• Electric grills may be used ONLY if they are UL listed and do not have an exposed heating element.

For more code information and safety tips.

NUISANCE FIRE DISCLAIMER

If a Fire Department or Police Department official determines that any open burning or recreational fire creates or causes a health or safety hazard or otherwise unreasonably interferes with the use and enjoyment of other properties within the City, the official may order the fire immediately extinguished and may extinguish the fire if the person refuses to do so after the extinguishment order.

For a more detailed information on Open Burning and Recreational Fires, please visit the following City of Brookfield Municipal Ordinance website page - Read Ordinance

Observing any violations?  Please call the Police Department non-emergency phone number at (262) 787-3700.

2. How do I request an EMS Care Report from the City of Brookfield Fire Department?

Please submit the EMS Records Request Form to the City of Brookfield Fire Department, via mail (2100 N Calhoun Rd Brookfield, WI 53005) or email (cbfd@ci.brookfield.wi.us).

3. How do I pay an ambulance bill?

For all ambulance billing payments and questions please contact: 

LifeQuest Services
N2930 State Road 22
Wautoma, WI 54982-5267

Customer Care/Billing Support:   1.800.786.4911
Legal Desk/Records Request:     1.866.987.4911
Fax:                                              1.855.642.7228

4. How do I dispose of a Fire Extinguisher?

Never place a fire extinguisher in your recycling. Below are three companies that accept old and/or empty fire extinguishers:

Secure Fire & Safety
11905 W Ripley Ave
Wauwatosa, WI 53226
414-257-4222

Action Fire & Alarm
1516 S West Ave
Waukesha, WI 53189
262-521-3340

Great Lakes Fire Protection
21850 Watertown Rd
Waukesha, WI 53186
262-798-0443

5. Does the City of Brookfield Fire Department provide smoke or carbon monoxide detectors?

The City of Brookfield Fire Department will come to your home and install Smoke and CO Detectors for you for free if you meet the following qualifications:
• Non-renter Resident of the City of Brookfield
• Low income or unable to obtain an alarm
• Physically challenged
• Senior with a fixed income

If you qualify, then call the City of Brookfield Fire Department at (262) 782-8932 and schedule your installation today!

6. How do I request records for a fire or environmental assessment for a property in the City of Brookfield?

Please submit the Records Request Form to the City of Brookfield Fire Department, via mail (2100 N Calhoun Rd Brookfield, WI 53005) or email (cbfd@ci.brookfield.wi.us). The City of Brookfield Fire Department does not have information regarding petroleum storage tanks. We recommend you access the information from the State of Wisconsin website at

Petroleum/Hazardous Liquids Storage Tanks.

7. When can I bring my class to the Survive Alive House?

Survive Alive field trips are arranged by our Community Risk Reduction Officer.  Currently, field trips are coordinated together with Elmbrook public and parochial school teachers of 3rd and 5th grade students.  Usually contacts are made via email at the beginning of each school year.  If you haven’t been contacted, please call our Community Risk Reduction Officer at (262) 787-3643 or email.

8. I’d like to invite Firefighters to talk to my class about Fire Safety. How do I schedule this?

Our Community Risk Reduction Officer can schedule this for you.  Call (262) 787-3643 or email.  Keep in mind that October dates book up very quickly. We will try to accommodate your schedule, but there are a few things we need to consider as well. Please have a couple of dates/times in mind when calling.

In addition, we never can anticipate an emergency the day of your tour, so have a Plan B in case we are unable to facilitate a talk during your scheduled time.

9. How do I schedule a tour of the Fire Department?

Call our Community Risk Reduction Officer at (262) 787-3643 of email. We will try to accommodate your schedule, but there are a few things we need to consider as well. Please have a couple of dates/times in mind when calling.  Weekday tours typically work best.  In addition, we never can anticipate an emergency the day of your tour, so have a Plan B in case we are unable to facilitate a tour during your scheduled time.

10. Can I donate to the City of Brookfield Fire Department?

Yes, you can support the City of Brookfield Fire Department by becoming a Friend of the Fire Department by making a donation to our Survive Alive House or Fire Special Education Fund.

As public employees we cannot, however, accept any goods or services (to include, gratuities, gifts, discounts, rewards, loans, or fees). Public employees must be independent, impartial and responsible to the people; therefore, firefighters cannot use their position for gain that would not also be available to any private citizen. While we gratefully appreciate the gesture of discounts and home-baked goods, we will have to respectfully decline due to our role as agents of public purpose and the conflict of interest that goods and services present.

11. Does the City of Brookfield Fire Department check car seats?

No, the City of Brookfield Fire Department does not check car seats, however, you can call SafeKids Wisconsin at (414) 231-4894 or visit safekidswi.org for upcoming booster and car seat installation and safety check events in your area.

12. How do I dispose of medical sharps?

The Brookfield Fire Department does NOT dispose of medical sharps.  Please refer to: Waukesha County or State.

13. Does the City of Brookfield Fire Department offer CPR classes?

No, the City of Brookfield Fire Department does not offer CPR classes, but you can contact the Red Cross at (800) 236-8680 for more information regarding CPR classes or

WCTC School of Protective and Human Services

14. Does the fire department accept any food donations?

As much as we greatly appreciate the gesture, we are unable to accept any food donations at the City of Brookfield Fire Department.  This includes candies, cookies, cupcakes, pizza, subs, coffee, soda, gift cards, discounts, etc.  Even though we are unable to accept these donations, we would still like to thank you for thinking of our firefighters and paramedics. Please do not interpret this message as ungrateful, for we are humbled beyond words at the outpouring of encouragement and support during this pandemic.

Instead, please offer any discounts, gift cards, food or beverages to the families who are struggling to feed their children, the older generation, the self-employed, or to anyone else who is suffering financially from COVID-19 measures.

Thank for your continued support.

15. Do you host birthday parties at the Fire Department?

We do not have the proper facilities to have birthday parties at any Brookfield Fire Station. However, we offer the option of scheduling a station tour. To schedule a department tour contact the Community Risk Reduction Officer at 262-787-3643 or email.  Station tours last approximately 30 to 45 minutes. We will try to accommodate your schedule, but there are a few things we need to consider as well. Please have a couple of dates/times in mind when calling. In addition, we never can anticipate an emergency, so have a Plan B in case we are unable to facilitate a tour during your scheduled time.

16. Does the City of Brookfield Fire Department provide patches to collectors?

The City of Brookfield Fire Department does not provide uniform patches to those who request, for any reason, due to security protocols. 

17. Does the City of Brookfield Fire Department collect old or unused prescription or over-the-county medicine?

No, the City of Brookfield Fire Department does not collect old or unused medications.  Please refer to the Waukesha County Sheriff’s Department website for Waukesha County’s Prescription/Over-the-Counter Medicine Collection Program.

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Fire - Inspections & Permits

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1. How do I apply for a Fire Protection Permit?

Please fill out this application and submit with appropriate fee to our Fire Inspector:

Permit

2. Why does the Fire Department inspect my business?

The State of Wisconsin mandates in State Statute 101.14(2)(b) that the Fire Department conduct fire prevention inspections.

3. It seems like you're at my business all the time. How often do you inspect?

City Ordinance 8.16.020 (B) Inspect as often as may be necessary at least once per calendar year and with no interval greater than fifteen (15) months, all public buildings and places of employment for the purpose of ascertaining and causing to be corrected any conditions liable to cause fire, or any violations of any law or ordinance relating to fire hazards or to the prevention of fires.

4. What are the requirements in the City of Brookfield for the use of fireworks?

Fireworks, for the most part, are illegal to "sell, expose, offer for sale, use, keep, discharge, or explode" within Brookfield without a user’s permit. For more information, read the full Brookfield Municipal Code on fireworks.

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Highway - Drainage

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1. My storm sewer is draining too slow. Will the city check this out?

It is the responsibility of the Highway Division to clean and maintain storm sewer inlets and catch basins within the City right-of-way. Residents should keep debris and leaves out of these inlets which will improve drainage in your area and reduce flooding during heavy downpours. If you have a blockage in your storm sewer or culvert, contact the Highway Division. (262) 782-5029

2. Can my drainage ditch be enclosed?

The City of Brookfield has placed a moratorium on ditch enclosure installations at this time. If you are having a problem with your ditch, please contact the Highway Division (262) 782-5029 to see if it can be reshaped for easier maintenance.

3. Can my sump pump discharge hose drain into the street?

Sump lines can be discharged into the ditch line or discharged anywhere on your lot as long as it is at least 10' from your lot line. If you live in a curb and gutter area you cannot discharge directly into the curb line. You must place the discharge hose in your yard. Sump lines discharging into curbing cause severe icing problems in the winter and slippery algae in the summer. Contact the Highway Division to see if there is a storm sewer location on your lot where a connection could be made.

4. Can we have our culvert replaced when we have a new driveway put in?

If you are planning to replace your driveway in the near future, contact the Highway Division as soon as possible to make an inspection of the existing culvert to see if it needs replacement. We usually can work around your schedule to replace if needed. Do not wait to call us when the contractor is doing the work. We need at least a 2 (two)-week notice for scheduling.

5. Who is responsible for landscaping after the city repairs my culvert?

If the Highway Division performs ditch grading or repairs a storm sewer on your lot, we will try to repair the landscaping within 2 (two) weeks, weather permitting. We will landscape from April to October 15th. It is the responsibility of the resident to water and maintain the area after it is restored.

6. Will the city replace my cracked driveway approach?

The Highway Division will repair or replace asphalt driveway approaches only if a culvert is replaced. It is the responsibility of the homeowner to repair or replace any driveway approach that is deteriorating.

7. What to do if my storm inlet is plugged?

During an extreme rain event, inlets can become plugged with debris. City crews are often sent to clear these obstructions when they become aware of them, but they cannot clear all inlets at the same time. To protect your property against flooding, consider adopting an inlet that is near your house and keep it clear of debris with a shovel or rake if you can do so safely from your property. Do not venture into the road to clear an inlet or wade through deep or murky water. If you cannot safely clear the debris please contact the Highway Division at (262) 782-5029.

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Highway - General Information

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1. Does the City pick up Christmas Trees?

Natural Christmas trees without wire, nails, or plastic, placed curbside, will be picked up by the City. The City will be making two rounds picking up Christmas trees in the month of January. Please set your tree out by the curb for pick up by 7:00 AM on that day. Trees should not be buried in the snow. Please make sure they are not. Due to inclement weather it may take one to two weeks before the tree is picked up. You may also bring your tree to the Recycle Center or cut them into 4 ft. pieces and place them at the roadside for removal by the solid waste contractor. Please contact our solid waste contractor for the date they will start picking up Christmas trees. Wreaths, which normally are tied with wire, can be disposed of in your weekly garbage.

2. Does the City pick up brush and yard waste?

No we do not. Residents can bring their yard waste to the Recycling Center or hire a contractor to pick it up and haul it away to a location that accepts yard waste.  The City of Brookfield Recycling Center does not accept yard waste from contractors.

3. There is a dead animal in the road. Who picks it up?

The Highway Division will pick up dead animals from the roads and road sides between 7:00 am and 3:30 pm., Monday through Friday. We cannot come on to private property.
Vehicular killed deer within the City of Brookfield will be picked up and disposed of by the Highway Division. Call (262) 782-5029

4. What are the hours of operation for the Recycling Center?

The Recycling Center is open year round on Saturdays from 8:00 a.m - 5:00 p.m. In addition, from April through November, the Recycling Center is open on Tuesdays and Thursdays from 1:00 p.m. until 7:00 p.m. For further Recycling information...

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Highway - Snow Control

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1. Why didn’t I get a snowplow marker?

The driver for each snow route inspects the route and determines where the flexible guideposts are installed. If Homeowners care to install additional markers they may do so. The guideposts must be flexible and/or break-away type (usually plastic or fiberglass). Metal stakes are not allowed. The City is not responsible for any damage to private markers during a plowing operation.

2. Who clears the bike paths & sidewalks?

Bike paths & sidewalks in the City’s right of way are cleared by Park, Recreation & Forestry.
Call (262) 796-6675

3. The snowplow damaged my lawn. Who is responsible?

In Spring, the Highway Division will repair the damage to the lawn. The process includes topsoil, raking, grass seed and ground cover. Homeowners are responsible for watering the repair. We do not use sod. Homeowners must contact us to report the damage at (262) 782-5029 or email us at highway@ci.brookfield.wi.us
Please note that sometimes private plows damage lawns when plowing out driveways. The City will NOT repair turf damaged by others.

4. The snowplow hit my mailbox. Who is responsible?

The City will repair or replace any mailbox that has been struck by a City snowplow. Paper boxes are not repaired or replaced by the City. Contact your newspaper provider for replacement paper boxes. Mailboxes that cannot be repaired are replaced with a standard black #1 mailbox on a 4 x 4 post. If the ground is frozen and repairs cannot be made we will install a temporary mailbox and return in the Spring to make permanent repairs.

5. What if the snowplow damages my lawn sprinkler head?

Any damaged sprinkler head in the City right-of-way will not be repaired or replaced. See Brookfield Municipal Code 12.08. City of Brookfield Municipal Code

6. The snowplow left a lot of snow in my driveway, who is going to clean it up?

Unfortunately this is inevitable during a plowing operation. It is the responsibility of the homeowner for clearing this snow.

7. Why is my street always plowed last?

During a general call-out, plowing or ice control operation, a priority has been established. Priority will be given to all main roads (Class I). All other roads (Class II) will be serviced as soon as main roads have been cleared and deemed safe. Since there is less traffic on weekends, the time frame to have all roads cleared may be slightly later. In most cases, this will mean that the streets will be passable. Clean-up, which includes widening, will be done as soon as possible after making the initial pass. Depending on what class of road the patrol worker maintains, the severity of the storm will determine the extent of attention the particular route will receive. Highway is responsible for both main roads and residential roads. Questions regarding patrol route coverage can be directed to the Highway Division at (262) 782-5029, Monday - Friday, 7:00 a.m. - 3:30 p.m. Voice mail will also take off-hour calls. Calls for emergency situations can also be directed to the Police by dialing the Waukesha County Communications Center at (262) 446-5070.

8. I live on a cul-de-sac, why do the snowplow drivers only make one pass through it?

Cul-de-sacs present a special problem for snow removal crews. There are 382 cul-de-sacs and 64 dead-end streets in the City. Plowing in cul-de-sacs will consist of making either one or two passes to clear snow to allow residents road access during the early stages of the storm. Snow left in the center will not be immediately removed, but will be left until the driver returns to complete the clean-up stage of the plowing.

9. Whose responsibility is it to shovel out a fire hydrant or mailbox?

It is in the best interest of the adjacent property owner to clear snow from fire hydrants for easy access in case of a fire and to ensure mailboxes are accessible to the mail carrier.

10. What to do if snow & ice is blocking my storm inlet?

During winter, inlets can become plugged with snow and ice. City crews are often sent to clear these obstructions when they become aware of them, but they cannot clear all inlets at the same time. To protect your property against flooding, consider adopting an inlet that is near your house and keep it clear of snow and ice with a shovel if you can do so safely from your property. Do not venture into the road to clear an inlet. If you cannot safely clear the snow and ice please contact the Highway Division at (262) 782-5029.

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Highway - Streets

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1. When will the City sweep my street?

The Highway Division will start cleaning the main streets usually in March after the threat of snow has passed. Curb and gutter areas will be swept first due to DNR requirements. After these areas, we will complete the remainder of the City.

2. Will the City replace my cracked driveway approach?

The Highway Division will repair or replace asphalt driveway approaches only if a culvert is replaced. It is the responsibility of the homeowner to repair or replace any driveway approach that is deteriorating.

3. The street name sign on my corner is damaged (or missing). Can it be replaced?

The Highway Division will replace missing or damaged street name, regulatory or informational signs within our jurisdiction. Call (262) 782-5029.

4. How do I report that a street light is out?

The City owns decorative street lights (concrete, ornamental poles) in several locations in the City. All lights on wood poles are owned by WE Energies and can be reported to them at this link: http://www.we-energies.com/slo/default.aspx
or call (800)242-9137. You may also contact the City of Brookfield Highway Division at (262) 782-5029 or email us at highway@ci.brookfield.wi.us and we will report it.

5. A traffic signal has a light out. Who do I call?

We maintain the traffic signals at the following locations: Calhoun Road & Civic Drive, Calhoun Road & Gebhardt Road, Calhoun Road & Wisconsin Avenue, Calhoun Road & Burleigh Place, Calhoun Road & Golf Parkway, Lilly Road & Burleigh Road, Lilly Road & Lisbon Road.  You may call the City of Brookfield Highway Division at (262) 782-5029 or email us at highway.

6. When will my street be repaved?

The City has a five year plan for repaving streets based on their condition. See map. If your street is not on the map, then it is not scheduled for repaving in the next five years. Paving Map

7. Does the City assess for roadwork?

The City does not typically assess for roadwork. Generally the City uses general taxes to repair, resurface or reconstruct roadways. Certain elements of road improvements in commercial or industrial areas have been assessed on rare occasions.

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Human Resources

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1. What is the best way to find out about City job openings?

For up-to-the-minute information on current City openings, access the link Current Job Opportunities, or call Ann Harvancik, Health and Productivity Manager at (262) 787-3607, or e-mail harvancik@ci.brookfield.wi.us. Current Job Opportunities

2. Do I have to be a resident of the City of Brookfield in order to apply for a position?

The City of Brookfield does not require job applicants to be City residents.

3. When will I be notified regarding the status of my candidacy for a City position?

All applicants for City position vacancies are notified as to their status at every step of the recruitment process. This notice is typically made through e-mail. Consequently, applicants are encouraged to keep the Human Resources Department apprised of any changes to their contact information. Some recruitment processes may take more time than expected – all applicants should assume they are still under consideration by the City if they have not received notice to the contrary.

4. May I submit a resume or fill out an application and be called when something opens up in my field?

Unfortunately, the City can only accept application materials for announced job openings during the recruitment timeframe indicated in the job announcement.

5. How do I apply for a City position?

Go to the Current Job Opportunities page and follow the directions provided. Employment

6. How long are applications kept on file?

In general, applications are maintained for at least two years, unless the City elects to initiate a new recruitment process for the same title. In such instances, applicants are asked if they would like their application materials evaluated for the subsequent vacancy, and if so, the extent to which the materials should be updated.

7. How do I become a City of Brookfield Firefighter?

The City recruits for the position of Paramedic/Firefighter/Equipment Operator (PFE) when it anticipates the need to fill vacancies. The initial step in the process for applicants is to apply for the position during our recruitment timeframe, which is posted on this website, at the Current Job Opportunities link, whenever it occurs.
The current minimum qualifications for the position are a valid Wisconsin or International Fire Service Accreditation Congress (IFSAC) certification as a Firefighter II. Completion of hazardous material operations training. A valid Wisconsin license as an Emergency Medical Technician Paramedic (EMT-P). A Wisconsin Technical College Driver Operator Pumper training completion or certification. A valid driver’s license. The availability to work a 24 hour, rotational shift.
The selection procedure typically consists of a written examination and oral panel interview. After this process has been completed, pursuant to City of Brookfield Police and Fire Commission Rules, successful candidates are placed on an eligibility list in rank order for hiring interview consideration. Finalists are subject to a background check, post offer physical ability test, medical examination and drug screen. Current Job Opportunities

8. How do I become a City of Brookfield Police Officer?

The City recruits for the position of Police Officer when it anticipates the need to fill vacancies. The initial step in the process for applicants is to apply for the position during our recruitment timeframe, which is posted on this website, at the Current Job Opportunities link, whenever it occurs.
The current minimum qualifications for the position are age 18 at time of application. U.S. citizenship as required by Wisconsin law. Graduation from High School or equivalent preparation. A valid Wisconsin driver’s license. An Associate’s Degree from a Wisconsin technical college system district or its accredited equivalent from another state, or a minimum of 60 college credits from an accredited college or university. Physical readiness standards pursuant to the Wisconsin Department of Justice Training and Standards Bureau

The selection procedure typically consists of a written examination. After this process has been completed, pursuant to City of Brookfield Police and Fire Commission Rules, successful candidates are placed on an eligibility list in rank order for hiring interview consideration. Finalists are subject to an extensive background check, post offer physical ability test, medical examination and drug screen. Current Job Opportunities

9. Does the City have any part-time employment opportunities

The City of Brookfield has numerous part-time positions including library technicians, office assistants, general cleaners, election workers, and a varied collection of seasonal jobs located primarily in our Parks, Recreation, and Forestry Department. For a listing of current part-time job vacancies, please check the Current Job Opportunities link. Current Job Opportunities

10. Does the City have any opportunities for persons under the age of 18?

All City of Brookfield full-time opportunities require being at least 18 years of age. The City has part-time seasonal positions, primarily in the Parks, Recreational and Forestry Department suitable for 16 and 17 year olds. Summer seasonal employment opportunities are typically announced in the Spring, and can be found by accessing the Current Job Opportunities link, here. Current Job Opportunities

11. What is the maximum hiring age for City employees?

There is none.

12. What type of pre-employment requirements does the City request of an applicant before hire?

All City of Brookfield offers of employment are contingent upon the candidate passing a pre-employment physical examination, criminal background check, and drug screen. Certain higher level positions may require passing an extensive background check and a job trait assessment. All pre-employment requirements can be found in the current job announcement for the particular vacancy.

13. If I have a family member already working for the City of Brookfield, can I still apply and be considered for employment?

Yes. However, the City prohibits the appointing authority (hiring manager) from participating in a selection process in which a family member is an applicant.

14. Does the City of Brookfield recruit and hire candidates for Town of Brookfield positions?

No. If you are interested in Town of Brookfield employment, you may want to consider accessing the Town’s website. Town of Brookfield

15. Does the City of Brookfield recruit and hire candidates for Elmbrook School District positions?

No. If you are interested in Elmbrook School District employment, you may want to consider accessing the District’s website, here. Elmbrook School District

16. Is a resume required to apply for a City position?

Usually not. All required information will be indicated on the job announcement. Although you are welcome to provide a resume at the time of application, it cannot be used in lieu of completing the necessary on-line application associated with the recruitment.

17. If I applied for a particular position in the recent past and I notice it has re-opened or is being re-advertised, do I need to re-apply in order to be considered?

No. The City evaluates all applications for a particular recruitment, and all applicants are notified of their status during the process, irrespective of when they were submitted. On rare occasions, the City may choose to terminate a particular recruitment process in favor of a new one. In such cases, all applicants are notified and asked if they would like to continue in the new process, with an opportunity to update their application materials.

18. Does the City of Brookfield have a residency requirement for its employees?

Residency within a specific geograpic radius within one (1) year of appointment is required for the incumbents of the positions of Police Chief and Fire Chief. For all other employees, residency is encouraged, but not required.

19. How do I go about reporting misconduct on the part of a City employee?

Please call the Human Resources Director at (262) 796-6642. Confidentiality will be maintained to the extent requested and allowed by law, but, cannot be guaranteed.

20. How do I access the records of persons employed by the City of Brookfield?

The release of public records is made pursuant to the Wisconsin Open Records Law. To file an Open Records Request, please mail your request to the custodian of personnel records: James Zwerlein, Human Resources Director, City of Brookfield, 2000 N. Calhoun Rd. Brookfield, WI, 53005-5095, or; stop by the Human Resources Department during normal business hours to make your request.

21. How many employees work for the City of Brookfield?

The City employs approximately 370 employees year-round and an additional 200 employees on a part-time and/or seasonal basis, primarily over the summer months.

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Inspection Services

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1. When can I schedule an inspection?

If the request is phoned in prior to 8:00 a.m., the inspection will take place that day. Inspection requests fielded after this time will take place the following day.

2. How does the local code apply to my situation?

Most common code questions can be answered by viewing the fact sheets available on the website. Fact Sheets

3. What is the zoning of my property?

You may call Inspection Services, come in and view the official zoning map, or view the map on the website. Zoning Map Info

4. How can I make a complaint regarding a neighborhood situation?

You may come to the Inspection Services counter or phone in a complaint. A staff member will verify the complaint. If you wish to remain informed, we will need your name and number.

5. Can I take out my own permit and do the work?

Homeowners can do a great deal of the work on their homes. They can not do electrical or outside plumbing work.

6. Private well questions?

Waukesha County Environmental Health (262)896-8300

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Library - Adult & Teen Services

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1. Can I access subscription databases from home?

Yes, some of the Library subscription databases are available from home. The list of databases can be found on the library subsciption database webpage under Library Subscription Databases with Remote Access. Library Subscription Databases

2. Can you get an item from another library for me?

We can borrow items from within the CAFE system and statewide from certain systems. Please ask at the Adult Reference Desk for assistance.

3. Can I use a computer at the Library?

The Library has computers for public use that provide access to Microsoft Word, Access, and Powerpoint. A valid ID is required to use one of these computers. Keys to the computer rooms are available at the Circulation Desk.

4. Is there anything for my teenager at the Library?

YES! We have a Teen Scene area with special books, graphic novels and resources just for teens. The area also includes comfortable furniture and places to study. In addition, we offer a number of programs for teens. Ask for additional information at the Adult Reference Desk or call 262-782-4140 Opt. 1

5. How do I make a purchase request or suggestion?

There are suggestion boxes located at both the Children’s and Adult Reference Desks. You may leave a note at either location. You may also express your interest in a title to a staff member at one of these Reference Desks. It will be taken under consideration.

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Library - Circulation Services

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1. Logging in the Library Catalog

To use some features, you identify yourself by logging in. You log in by typing in your library barcode number and your password. Your password is what your PIN was in the old catalog. If you recently applied for a library card, your password is the last four digits of your phone number. You log in only once, and you remained logged in until you log out or until there has been 3 minutes of inactivity on the screen. Follow these steps to log in for your entire session: 1. Click Log In in the My Account menu. The log-in form is displayed. 2. Type your barcode number (from your library card) in the Barcode Number box. 3. Type your account password in the Password box. 4. Click Log In. Your name and the Log Out link are displayed on the left side of the page when you are logged in. 5. Log out by doing one of the following: • Click the Log Out link at the bottom of the account page, if you are viewing information in your library account • Click Log Out in the My Account menu • Click Log Out on the left hand side of the screen Important: Logging out protects your privacy. If you are using the online catalog in the library, be sure to log out.

My Account

2. Can my child get a library card?

A parent or legal guardian is required to sign for juvenile borrowers under the age of 18 years. This acknowledges the parent or guardian's responsibility for loss or damage of materials and overdue charges on materials loaned to the child.

Library Cards

3. How do I get a library card?

Click on following link for details: Library Cards

4. Can’t remember your library card number? Set up a username!

Want to place holds or access your account without having to remember your library card number?  Now you can!  Setting up a username is easy and can be done from the comfort of home.

• A username may be used to log into your account in place of using your barcode number.
• Create a username by logging into your account, selecting “My Record,” and then clicking on “Change Logon.”
• Once you create a username, the system will send you an email confirming the change.
• Your username can be used interchangeably with your library card number to log into your account.
• Your username will NOT work for logging into OverDrive or Libby.

Please contact the Circulation Desk at 262-782-4140 Opt. 3 with any questions.

My Account

5. Can I pay for my Library fines online?

If you owe fines of $5.00 or more, you can pay online with a credit card. Just log into MY ACCOUNT and click on “Pay Fines Now!” This option only appears if you owe $5.00 or more. A 5% service fee applies.

6. How can I renew items?

You may renew items in person, over the phone at 262-782-4140 Opt. 3 or click on the My Account link below. All circulating materials may be renewed three times. Items with holds on them, items previously renewed three times, interlibrary loan items, Explore Passes and items from the browsing collection may NOT be renewed.

My Account

7. What is pre-overdue email notification?

Provide the Library your email address to receive emails reminding you of upcoming due dates for materials checked out at the Brookfield Public Library. Email notices will be sent three days prior to when a material is due. You may sign up for this service in person at the Circulation Desk, over the phone at 262-782-4140 Opt. 3 or click on pre-overdue email notification sign up link below. Reminder notices are sent as a courtesy. Failure to receive a notice does not remove your responsibility to return items promptly and pay fines.
Pre-overdue Email Notification Sign up

8. Can I place a hold on an item that is checked out?

You may call the Library at 262-782-4140 Opt. 1 or use the online catalog on the web. All circulating materials except items from the browsing collection can be placed on hold. Patrons are notified for available holds and overdues by an automated phone system. Holds

9. How long can I keep an item?

Click on the following link for details:

Loan Periods

10. I’m going on vacation and don’t want you to call about my book while I am gone. What can I do?

You can place your holds on suspension. To suspend or reactivate requests, and specify the date to reactivate them: Select the check box by the title for each request that you want to suspend or reactivate, and click Suspend/Reactivate Selected Requests (or click Suspend/Reactivate All Requests to suspend or reactivate all your requests). The Suspend/Reactivate Hold Requests dialog box appears. Type the date when suspended requests should be reactivated, or type today’s date to reactivate an inactive request. Type the date in the format mm/dd/year (for example, 3/05/2015 for March 5, 2015). Click Submit.. You can use this feature when you place a hold, or modify an existing hold. You may call the Library at 262-782-4140 (option 1) or use the Online Catalog and My Account on the web. Holds

11. How do I get a replacement for a lost card?

Please let the Library know as soon as you lose your card. After you verify your address, you will be issued a new card.

12. If I forget my library card can I still check out materials?

Yes, if you show proper photo ID with your current address (driver’s license, check book or currently postmarked bill). If fines exceed the $10.00 threshold, this matter must be resolved before you can check out materials.

13. I have a business/work in Brookfield. Can I get a library card?

Click on the following link for details:

Library Cards

14. What is self check?

Self check allows users to check out their own materials, provides immediate delivery of service without waiting in lines for assisted checkout, and provides another option for library users to “get in and out quickly” while preserving their privacy. All materials except items on hold can be checked out at one of two self check workstations located in the Library.

15. What is CAFE?

CAFE stands for Catalog Access For Everyone. This term was coined to describe the group of cooperating libraries who joined together to share resources in an effort to provide better and more comprehensive service while reducing the cost of operation to local taxpayers.
The group began in 2003 when the Brookfield Public Library arranged to share the Waukesha Public Library's newly upgraded computer system. Since then all the other public libraries in Waukesha and Jefferson County have joined the group. The combined database of these libraries now contains more than 800,000 titles, 2.4 million items and 313,000 registered borrowers. CAFE Libraries

16. Can I use my card at other libraries?

Your CAFE library card may be used at any CAFE member library. All public libraries in Waukesha and Jefferson County are CAFE members libraries. Questions? Call the Circulation Desk (262) 782-4140 Opt. 3 for more information.

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Library - General Information & Other Services

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1. Library Hours

Click on the link for hours. Library Hours

2. Does the Library have meeting rooms?

Click on the link for information about meeting rooms, availability and reserving a room. Meeting Rooms

3. Can I make photocopies at the Library?

The Library has three black and white copy machines. These machines are self-service, coin operated copiers. Each copy is $.15/page. A change machine is available for your use. Color copiers are not available at the Library.

4. How do I donate money to the Library?

Support the Library by becoming a Friend of the Library. Include the Library in your Will, request a memorial, or make other contributions to the Friends of the Brookfield Public Library.

Donation in memory form

5. How can I donate books to the Brookfield Public Library?

Click on the link for donation guidelines. Guidelines for Donating Materials

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Library - Internet Resources

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1. What are Electronic Books?

The Brookfield Public Library provides access to Overdrive downloadable collections. The link to this site can be found on the Brookfield Public Library website – Subscription Databases page. Overdrive is collection of eaudio books, evideos and eBooks that are compatible with a variety of devices including the iPad, the Nook, iPods, Kindle and a variety of MP3 players and more! All you need is your Library card.

Tip Guides for E-books

2. Does the Library provide Internet Access?

Yes. Internet access is available to anyone using the Brookfield Public Library. Special restrictions apply to persons aged 17 and under using one of the library's 28 Internet stations. Wi-Fi access is open to all. Printing from the library's computers as well as remotely is $0.15/page. The Internet stations also have access to Microsoft Word, Excel, PowerPoint and Access.

Internet User Policy

3. Can I use wireless on my laptop at the Library?

The Library also offers free wireless "WiFi" access to the Library's Internet service for properly equipped laptops and handheld computers. When you use the Internet in the Library you are accepting the Brookfield Public Library Electronic Resources and Internet Use Policy. Internet User Policy

4. Does the Library offer mobile printing?

Yes, the Brookfield Public Library has mobile printing. Mobile Printing Instructions

5. Does the Library have a scanner?

Yes, the Brookfield Public Library has a scanner for the public to use.

Scanner Sign

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Municipal Court

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1. What is the general procedure followed in Municipal Court?

Please see attached document. COURT PROCEDURES

2. What is the burden of proof in Municipal Court?

The standard of proof for conviction of any person charged with violation of any municipal ordinance shall be evidence that is clear, is satisfactory and convinces the judge to a reasonable certainty. There are no jury trials conducted in Municipal Court. All trials are heard before the Judge.

3. Am I entitled to a Public Defender for my court case?

Municipal Court is not a Criminal Court of record but is a civil court. The right to a Public Defender only applies to Criminal Courts in the State of Wisconsin. Therefore, a defendant is not entitled to a Public Defender in Municipal Court. You have the right to hire an attorney to represent your interests in Municipal Court at your own expense.

4. How do I know what my court date is?

The court date you have been assigned for an Initial Appearance/Pre-trial Conference is clearly marked on the top of the citation that you were issued. If you are scheduled for a court trial, you will be given a form with a specific time and date for your trial upon leaving the Initial Appearance/Pre-trial Conference. Check-in time for court begins at 5:00 PM.

5. Are there additional court costs if I wish to appear in court?

No - Court costs are already included in the fine amount stated on your citation. There are also no additional costs to have your case heard by the Judge at trial other than your time off of work, etc. to attend the trial. There may be additional costs involved in subpoenaing a witness or hiring an expert witness to appear on your behalf to testify at trial should your case demand the same. Instructions for subpoenaing witness are provided by the court. All costs associated with preparation for trial are your sole responsibility.

6. Is there a chance of reducing my points or charges?

When you appear in court at the Initial Appearance/Pre-trial Conference, you will be able to meet with the City Prosecutor to discuss your case. If there is any type of stipulation made, the City Prosecutor will put that stipulation in writing and present it to the court. The Judge has the final decision as to whether the stipulation will be accepted by the court.

7. What happens if I plead not guilty?

If you plead not guilty before the Judge at your Initial Appearance, you will be given an opportunity to meet with the City Prosecutor at that time to discuss and possibly resolve your case. If you plead not guilty by mail as stated on the back of the citation, you will be notified by mail, at the address you provide the court or as stated on the citation, of a date for a Pre-trial Conference to meet with the City Prosecutor to possibly resolve your case. In either event, if your case is not resolved by stipulation with the City Prosecutor, your case will be set for trial at a date and time given to you in writing by the Clerk of Court.

8. What do I need to do for my trial date?

You must appear in court prepared to present your case to the judge. It is your responsibility to bring any documentation, witnesses, photographs, etc., that you feel is necessary to prove your case. Instructions for subpoenaing witnesses are provided by the court. The City of Brookfield has the burden of proving to the court by clear, satisfactory and convincing evidence that you are responsible for the alleged violation as stated on the citation. You may wish to consult with an attorney prior to your court trial. INSTRUCTIONS FOR SUBPOENAS

9. What do I need for trial?

Read document for information about a trial. Trial Tips

10. Am I able to see the City Prosecutor before my court date?

No - The City Prosecutor is only available in the courtroom on your scheduled court date.

11. How do I pay my citation?

You can either pay online, by mail or drop off your payment to the City of Brookfield Police Department at 2100 N. Calhoun Rd., Brookfield, WI 53005. Make checks payable to "City of Brookfield". If you are paying in person the City accepts Master Card or Visa. Out of state checks are not accepted. Please do not send cash through the mail.

Pay Citation Online

12. What type of payment is accepted?

Pay online, pay in person by cash, check, money order or Master Card, Visa. Pay by mail in the form of a check or money order. (Out of state checks are not accepted) The City does not accept payments over the phone.  2100 N. Calhoun Road, Brookfield, WI 53005  ** Do not send cash in the mail **

Pay Citation Online

13. What if my drivers license is suspended for non payment of a citation?

If the suspension occurred as a result of a City of Brookfield ticket, you can pay the amount of the citation at the City of Brookfield Police Department in full. You will need to wait 2 business days after your suspension is lifted by the court, before you will be able to reinstate your drivers license with Department of Motor Vehicle.

If you appear at an Initial Appearance/Pre-trial Conference with a citation for Operating After Suspension/Revocation, the City Prosecutor will review your driving record with you to determine if you are suspended for non-payment of a Municipal Citation. If that is the case, the City Prosecutor may propose a settlement that allows you to follow a specific procedure to reinstate your driver's license. If, after the conference with the City Prosecutor, you are still unsure as to what you need to do to reinstate your driver's license, ask the City Prosecutor to re-explain your settlement proposal or ask the Judge when your case is called.

14. Do you have payment plans?

The court will give you a payment due date in which your fine will be due, however, you can make partial payments. If you are unable to pay your fine in full by the due date, you must appear in court on that date to request a pay extension before the Judge. The Judge will review your financial situation and make a decision as to whether or not to grant you a pay extension based on the facts of your particular case.

15. What happens if I miss my court date?

In most instances, the court will enter a default judgment, assess a forfeiture and give you sixty (60) days to pay. You will be notified of said judgment at the address listed on the citation.

16. What if I fail to pay my fine?

Your driver's license may be suspended for up to 1 year or a commitment may be issued for your arrest and incarceration in the Waukesha County Jail until your fine is paid in full at the usual and customary rate of $50.00 per day.

17. Can I just pay my citation without appearing in court?

Yes, in most cases you can pay your citation before the court date without appearing in court. However, if your citation indicates in the bond amount near the top middle portion that your appearance is "Mandatory", you must appear in court at the time and date as stated on the citation.

18. How will points effect my insurance?

You will need to contact your insurance carrier as every company has a different method of assessing points against your insurance.

19. Right To Appeal

Notice of Right to Appeal. You have twenty (20) days from the date of the trial decision by the Judge to file a written Notice of Appeal. Your case will then be transfered to the Waukesha County Circuit Court for said appeal. Please review the link to the Notice of Right to Appeal listed below for further information concerning your appeal rights. You may also want to consult an attorney regarding your specific appeal rights.
NOTICE OF RIGHT TO APPEAL FORM

20. Are there any courses I can complete as part of the penalty imposed by the court for citations?

When you appear on your court date, you will have the opportunity to discuss programming options with the prosecutor.  However, It is up to the prosecutor to determine whether a specific program or class is appropriate for your offense.  

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Municipal Court - Forms

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1. IGNITION INTERLOCK DEVICE (IID)

Click on link for IID information.

IGNITION INTERLOCK DEVICE INFO

2. REOPEN REQUEST FORM

A defendant has the right to reopen any municipal case based on the factors and requirements stated in the Wisconsin Statutes. There is a nonrefundable fee for requesting a reopen in the City of Brookfield Municipal court in the amount of $25.00. The Judge makes the final decision on whether or not to allow the reopening of a case. Please see the link below for further information regarding the request to reopen a case.

REOPEN REQUEST FORM

3. TRAFFIC SAFETY SCHOOL

Use this link.

TRAFFIC SAFETY SCHOOL

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Parks, Recreation & Forestry

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1. What picnic areas/shelters are available to rent in the park system and how do I reserve them?

Link to Reservation and Rentals More...

2. Where is Fox Brook Park? What are the hours and cost? Are there picnic areas/shelters at the park and what are the fees?

Fox Brook Park is managed and operated by Waukesha County Parks & Land Use Department. Link to their site.

Waukesha County Parks

3. Are dogs allowed in City Parks? Where can I go to exercise my dog?

Link to Dogs In City Parks brochure. More...

4. Where can I find out about recreation programs and classes being offered and how to register?

Link to Programs & Activities section. More...

5. Where can I get information about other independent recreation groups/organizations (i.e. Elmbrook United Soccer, Elmbrook Little, Elmbrook Swim Club, etc)?

Link to Community Recreation Group page.

More...

6. What job opportunities does the Department have and how would I apply?

Job opportunies are listed on the Department web page. Employment and Volunteer opportunities

7. I have some questions about plants (or bugs or soil) on my property. Who can I talk to?

The University of Wisconsin-Extension, Cooperative Extension, provides a free phone service for callers to speak with a trained Master Gardener volunteer regarding plant, bug or soil questions. Call their Horticulture Helpline at (262) 548-7779, or for more information go to their website: UW Extension

8. Is a special permit needed to take pictures in City of Brookfield parks (such as for a wedding, etc.)?

No special permit is needed unless you are requesting exclusive use of a facility or picnic area, which may require a reservation and related fees. Picnic and Facility Reservations

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Police

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1. I have information about a crime?

If you have information about a crime, submit an anonymous tip. Crime Stoppers pays cash rewards to those anonymous citizens who give information regarding a person or persons responsible for a given crime. These rewards range from $25 to $1000 after an arrest, depending on the severity and importance of the crime solved. Crime Stoppers of Waukesha County

2. Overnight Parking

10.08.030 All night parking prohibited.

No person shall park any vehicle on any street in the city between two a.m. and six a.m. of any day except with express permission of the police department.

3. Does a person need a bicycle license?

Yes. Municipal Ordinance 10.16.010 License Required: "No person shall operate a bicycle, as defined in Section 340.01(5), Wisconsin Statutes, upon any public highway within the City without first obtaining a license as provided in this chapter." Residents of the City of Brookfield may obtain a bike license at the City of Brookfield Police Department. They may either print the form below or fill out the form at the Police Department Lobby. The fee for obtaining a bike license is $6.00. Print Form

4. Should I lock my vehicle?

The City of Brookfield PD is asking or reminding all residents to lock their vehicles while parked in their driveways. Whenever possible, please place vehicles in secured garages. If vehicles need to be left on the driveway please secure valuables (GPS units, laptops, briefcases, purses, other valuable items) out of sight, in the trunk, or bring into your residence overnight.

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Police - Reports

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1. How can I obtain a copy of my accident report?

Accident reports are available at the police department 3 to 4 days after the date of occurrence. Please call the Records Department at 262-787-3702 to request your report. Records will have your report available for pick up or the report can be mailed to you. There is a charge of 15 cents per page.

2. How can I obtain a copy of a police report?

Call the Police Department Records Division at 262-787-3702 to request a copy. A record request will be processed for review to determine if it may be released. Some records cannot legally be released: cases which are still under investigation, cases currently pending before the courts, juvenile cases, cases in which release might endanger victims/witnesses, cases in which victims/witnesses have requested confidentiality, etc. You will be notified by phone about your request. Reports may be picked up at the police station front desk or may be mailed out. There is a 15 cent per page charge.

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Police - Tickets

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1. Where can I pay my ticket?

You can either pay online, by mail or drop off your payment to the City of Brookfield Police Department at 2100 N Calhoun Rd. Brookfield, WI 53005. Make checks payable to "City of Brookfield". If you are paying in person we accept Master Card or Visa. No out of state checks are accepted. Please do not send cash through the mail. You must keep your receipt to present to the Department of Motor Vehicles if you wish to reinstate your license.

Pay Citation Online

2. How can I contest my ticket?

You must appear in Municipal Court to contest your ticket. Your court date and time is indicated at the top center of your ticket. The address for Municipal Court is also indicated on your ticket. If you do not have your copy, please call Municipal Court for your court date and time at 262-796-6660.

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PPI-I Reduction Program

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1. Where does the Program currently apply?

Six areas are currently targeted for the Program. These areas have experienced basement backups and sanitary sewer overflows during heavy rains. See Maps

2. What kinds of things will the city pay for?

The inspections needed for this program are free (a $500 value). The City has prepared a fact sheet that summarizes what kinds of fixes will be paid for and what a homeowner might have to contribute. Fact Sheet

3. I see this is voluntary right now, but will it always be that way?

The City hopes to keep this as a voluntary and substantially subsidized program. However, two factors could impact this. First, the funding for the program, may be increased in the future, but there are no guarantees. Second, the USEPA has issued the City a legal order to reduce sanitary sewer overflows during large storm events. The effort required to accomplish this goal are undefined at this time, but the deadline to comply is the end of 2015. If studies by the City determine that the most cost-effective way to eliminate the overflows is through private property I/I reduction, a mandatory program may be necessary in order to avoid EPA fines.

4. I don’t have any issues with the sewer system. Why should I bother participating?

People who do not have basement backups may not realize how big an impact that leaks in their own sewer lateral can have on their neighbors. If just 60 homes had leaks of 5 gallons per minute into the sewer during a rain storm, very quickly it could become enough to overwhelm the sewer and risk a sewer backup for a downstream neighbor. Furthermore, leaking laterals are defective laterals that could crack further, collapse, or fail in the near future, and usually at the most inopportune time. This can result in significant costs for repair, not to mention the mess it can create in the basement. To protect your lateral from failing and to keep water out of your neighbor's basement in the future.

5. How does the inspection process work?

Please see document. Inspection Process

6. How do I sign up?

The easiest way is to call Brown and Caldwell at (414) 273-8800 to sign up and schedule the appointment for inspection. Please fill out the Permission to Inspect Form and provide it to the inspector at the time of inspection. You can also send a completed copy of the Permission to Inspect Form to City Hall - Attention: Tom Grisa and he will forward it to Brown and Caldwell. They will then contact you to schedule the appointment.

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Recycling

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1. What can be brought to the Recycling Center?

Click on Recycling Center link to view.

Recycling Center...

2. Does the City pick up brush and yard waste?

No we do not.  Residents can bring their yard waste to the Recycling Center or hire a contractor.

3. When can you burn brush and yard waste?

Click on this link  - Burning.

4. Can I dispose of items that don't fit into my trash can?

A:  The Contractor will collect one bulky item curbside weekly on the resident’s regularly scheduled collection day for no additional cost.  Resident should call GFL, (262) 367-6040, before the collection day to inform them of the bulky item placed at the end of driveway for pick-up and to get any additional information necessary for collection and disposal of the item.

Bulky Items includes the following items generated at residential premises with no one item exceeding 50 pounds in weight:

• furniture, including metal desks, mattresses and storage cabinets
• tied rolls of carpeting meeting the following requirements (four roll maximum per week): - not larger than 6 inches in diameter - no longer than 4 feet in length
  sinks, concrete laundry tubs, and cast iron plumbing fixtures
• windows and doors
• large toys
• bicycles
• dismantled swing sets
• up to 5 securely tied bundles of lumber per Customer each month, meeting the following requirements: - not larger than 18 inches in diameter - no longer than 4 feet in length - free of nails or with nails bent over - from construction projects, including garages and sheds
• lawn mowers and snow throwers with no gas or oil in them
• any item (other than lumber) that can be cut or broken down meeting the following requirements: not longer than 6 feet in length and weighing less than 50 pounds

Bulky items do not include any of the following:

• material generated at non-residential premises, including commercial business operations
• yard waste and branches
• sod, soil and stone
• broken concrete and asphalt
• brick, block, and stone
• railroad ties or similar type of retaining wall timbers
• remodeling debris, including shingles
• animal waste
• liquids, including paint
• hazardous waste
• fuel oil tanks
• any automotive parts including vehicle batteries and tires

5. How do I get dispose of Latex Paint?

Click on link for Paint. Paint...

6. Who do I call when my trash/recycling pickup is missed?

GFL is the contracted residential waste hauler for our City.  Call Customer Service at (262) 367-6040 for missed pickups, questions, arrange for appliance pickup, and complaints.

Trash Collection Information

7. Do we accept paint and other hazardous waste at the Recycling Center?

No, Enamel and oil-based paint has no disposal option in liquid form. Both are considered hazardous waste. Household Hazardous Waste Disposal

8. What are the hours of operation for the Recycling Center?

The Recycling Center is open year round on Saturdays from 8:00 a.m. - 5:00 p.m. In addition, from April through November, the Center is open on Tuesdays and Thursdays from 1:00 p.m. until 7:00 p.m.

More Information

9. How do I dispose of carpeting and construction debris?

Click on link to Carpeting and Construction.

Carpeting and Construction...

10. Can we take appliances to the Recycling Center?

Click on link to Major Appliances.

Major Appliances...

11. Does the City pick up Christmas Trees?

Click on link for Christmas Trees Christmas Trees...

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Sewer

Show All Answers

1. What is chloride and where does it come from?

Please read the following document. Chloride Source Reduction

2. I have a gas odor in my basement, what is it?

Whether the odor is from natural gas or "sewer gas" you should immediately address the situation by calling the gas company or a plumber. If it is sewer gas the source of the problem is usually within the basement plumbing. There's definitely an odor associated with sewage but a properly installed plumbing system should not allow any of that gas into your house. Check to see if the water has evaporated out of a floor drain trap or any other unused drain such as an unused shower, allowing the gas to enter the house. Fill all those traps with a bucket of water to reseal the system. The problem may also be a blocked plumbing system vent stack located on the roof. Professional expertise may be required to correct that situation.

3. I have a puddle of dirty water around my floor drain, what should I do?

The vast majority of sewer drain blockages occur in the homeowner's lateral (connection from the house to the sewer line in the street) and are the homeowner's responsibility. You should stop using all water in the house until the blockage is opened. Our department will respond but will most likely inform you to contact a sewer service to have your line rodded out. If the water is forcefully bubbling up out of the drain the problem may be in the public sewer and you should contact us as soon as possible. When in doubt contact the sewer department and we will be more than happy to assist you in determing the cause.

4. Why is water splashing up or noise coming from my toilet?

The City of Brookfield has an ongoing sewer cleaning maintenance program to ensure the sewer system operates at maximum capacity. In rare occurrences during cleaning air is forced up through the house's lateral. The favorite location for this air to escape is the toilet. Although this is an inconvenience there is no harm to the house's plumbing. We suggest that the roof vent stack be checked for a blockage. If you have had this happen in the past and reported this to the sewer department the sewer cleaning crew will make an effort to inform the occupants before the cleaning is started so that the toilet cover can be lowered to minimize splashing.

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Water - General Information

Show All Answers

1. How do I determine if I have a lead service line?

In Brookfield, we have good records of what the City installed, but limited records detailing the pipes that lead into homes as well as those pipes inside each home.  While the City does not believe there are lead water service lines in Brookfield, we need your help to confirm that. 

Water Service Identification Survey

2. Can I still use my private well for outside watering once I connect to City Water?

Yes. A 5 year permit must be obtained from Building Inspection. They can be reached at 262-796-6646. Building Inspection

3. Where can I get my private well tested?

Contact Waukesha County Environmental Resources at 262-896-8300.

4. Does my city water come from Milwaukee?

No, the water utility maintains 22 ground water wells that provide the city with water.

5. How does the City decide where to put new water main and when?

The water main extension policy provides for the Brookfield Water Utility to extend water to an area for any of the following purposes:
• improving the overall performance of the water distribution system
• completing the water distribution system in an area
• coordinating the installation of water main to precede road reconstruction projects
• providing water in areas where the condition of the private wells is suspect
• any other purpose determined by the utility

6. How do I know when water is planned to be installed in my area?

Contact the Engineering Department at 262-787-3919 or view the 5 year water main improvement plan

7. Why does my sump pump run more often than usual?

Make sure your sump pump is not recycling the water, make sure all discharge hoses are extended out far enough. Make sure all outside hose bibbs are shut off. Make sure downspouts and gutters are clear of debris. Contact the Water Utility at 262-796-6717 to pressure test your water service line to make sure there is no leak.

8. What is the water pressure in my area?

Please contact the Engineering Department at 262-787-3919. Engineering Department

9. What is a water emergency?

A water main break.
No water in your house (if you are on a private well, contact a plumber or well company).
A broken service line.

10. Is it true that all properties in Brookfield will receive municipal water?

Yes. In 1999 the Common Council began discussing the need for a comprehensive water system build out plan to serve all properties in the City of Brookfield with municipal water. The City developed a water main extension policy to accomplish this in early 2001 and subsequently adopted it in June of 2002 and has specifically reconfirmed the policy many times since. The water main extension policy provides for the logical extension of water main to all properties in the City of Brookfield.

11. Why do we need municipal water, our well is fine?

A municipal water source is advantageous to the community for numerous reasons:
• Municipal water is safer than private sources. It is tested and treated by trained professionals multiple times each week, and tested again monthly and quarterly for dozens of contaminants to ensure the safety and quality of the water. Private wells are infrequently if ever tested by property owners.
• Municipal water is more reliable than private sources. The Utility operates wells and pump stations with backup power supplies in times of power failure. Private systems generally can not provide water during power outages.
• A municipal water system provides a plentiful supply of water for fire protection. This can affect insurance ratings and premiums. Private systems rely on Fire Trucks with tanks that need to fill up elsewhere.
• Municipal water increases the value of properties. Real estate agents indicate that properties with municipal water are more valuable and easier to sell than properties with private wells.
• Municipal water service provides for essentially worry free service since Water Utility employees operate and maintain the water system. Private water service requires property owners to test their wells and maintain pumps, pipes and well.
• Municipal water service protects the precious water source better than private wells. The City maintains ordinances protecting the areas surrounding the City’s 22 municipal wells from certain land uses that might contaminate the wells. Private wells do not enjoy these protections and are so numerous (in the thousands) that it drastically increases the potential for contamination of the groundwater system.

12. What does it cost to get water service?

To recover the costs of the water main installed to serve properties, the water utility assesses the cost for water main extensions to adjacent property owners. In the past few years, assessment costs have ranged from $75 per frontage foot to $90 per frontage foot depending on the project, plus the cost for the service from the main to the lot line, typically ranging from $2,000 to $4,000 each depending on the size of the service. To calculate what your assessment may be, multiply the cost per frontage foot by the frontage for your property and add the cost for the service. Typical properties in Brookfield have frontages ranging from 130 feet to 200 feet. So for a property with a frontage of 130 feet, the water main assessment costs can range from approximately $11,750 to $15,700. For a property with a frontage of 200 feet, the assessment can range from approximately $17,000 to $22,000.

This information is provided so you can begin planning now for this future water main assessment. The assessment may be paid in a lump sum or in a ten year timeframe at a 7% interest rate.

It must be stated that these are only examples of what the assessment could be, based on averages and bids received on projects in the past few years. Actual assessments will vary in the future as construction costs vary and the frontage of properties vary. These costs are meant to be representative only and in no way provide a guarantee of a maximum cost for the water main assessment. There are other rules that apply for oddly configured or small lots that affect the assessment costs. For further details, please contact the Engineering Division on rules for calculating water main assessments.

These sample assessments do NOT include the cost for property owners to install water service from the lot line to the house. These costs can range from $3,000 to $6,000 or more depending on internal plumbing, distance from the lot line to the house, trees or patios that may need to be restored, etc.

13. Do we need to pay all of the assessment at once?

No. To ease the burden of water main assessments on property owners, the Utility allows payment of assessments over a ten-year period with interest, currently 7%.

14. Once water is installed in the street, when do we need to connect?

Property owners have ten years to connect to municipal water from when the main is installed or at point of sale of the property, whichever comes first.

15. When will we get city water?

Click on the link for a copy of the City map showing the plans for extending water to new areas over the next five years. If your street is not highlighted on that map, then you either already have water or are not scheduled for water until sometime after the five year period. Five year water main map

16. Are there any restrictions on lawn or garden watering?

Water sprinkling activities such as sprinkling water on lawns, gardens, shrubs, trees, and other vegetation, washing vehicles or structures and filling swimming pools are restricted to certain days. Water sprinkling is restricted to before 9 AM and after 6 PM by properties with even numbered addresses on even numbered days of the year and by properties with odd numbered addresses on odd numbered days of the year.

These water sprinkling regulations apply to all properties in the City, whether on private wells or the municipal system.

Exceptions: The Utility will allow exceptions to the policy if the property owner contacts the Utility to describe the condition for which an exception is sought and if the request fits into the following categories:
• watering of newly established lawns, shrubs, or trees,
• irrigation of crops,
• commercial car washes that recycle their water,
• golf courses that draw water from on-site retention ponds.

Additional restrictions may be placed on water sprinkling based on the need to conserve water resulting from dry conditions, mechanical failure of the wells/pumps or other emergency.

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Water Leaks

Show All Answers

1. Water is coming up in my basement through the floor drain, what do I do?

Contact the Sewer Utility at 262-782-0199. Sewer Utility

2. Water is bubbling up in the street or ditch area, what do I do?

Please contact the Water Utility at 262-796-6717, this could be a water main break.

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Water Quality

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1. What is the hardness of my city water?

The hardness of the Brookfield city water averages approximately 23-34 grains.

2. How much fluoride is in the city water?

The City does not add fluoride, it naturally occurs in the water. The average is 0.4 milligrams per liter.

3. How is the city water treated?

The city adds a minimal amount of chlorine to destroy bacteria. The water is also treated with a polyphosphate, which is a corrosion inhibitor. The utility also provides iron filtration to reduce the iron content at some of the wells.

4. Do I still need a water softener if I am on city water?

Most people do choose to keep their softener once they connect to city water.

5. Why do I have rusty water?

Discolored water can be caused by many things. Check the unsoftened water in the home closest to the point of entry, this would be indicative of the water the utility is providing from the main. Any water in the home that is treated and discolored, would be an internal plumbing concern. There could be a disturbance in the water system (hydrant flushing, new water main construction in the area, illegal use of a fire hydrant). Combination plumbing (copper and galvanized) in your home can also cause the problem.

6. Why do I have low or no pressure?

Pressure problems can be caused by many things. Make sure all valves are fully open in the home, especially after plumbing changes have been made. If it is isolated to a particular sink, clean the aerator at the end of the faucet. If you have a water softener, try bypassing the softener and see if that increases pressure. There could also be water main repair work going on in your area, please contact the Water Utility at 262-796-6717.

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Water/Sewer Billing

Show All Answers

1. How do I establish service or change the name on an account?

Contact Accounting Department at 262-782-9650. Utility Billing

2. Why does my utility bill keep going up?

Check your home for leaks. If you have a sprinkler system, make sure there are no leaks. Make sure your water softener is not stuck in a regeneration mode. Check your toilets for leaks. Most toilet leaks are a bad flapper valve (easily replaced by the homeowner) or the ball float is stuck. Make sure all faucets are completely shut off. If you can’t find any of these problems easily, read your meter and watch the red dial. The red dial won’t move unless water is being drawn through it. If you are going to be gone for a period of time and/or not using any water for an extended period of time, write down all numbers on your meter dial. When you come home or are ready to use water, read the meter again, the numbers should not have moved. If they did, there is an internal plumbing leak somewhere. Should you need further assistance, please contact the Water Utility at 262-796-6717.